Frequently Asked Questions
Everything you need to know about your Universal Jewelry experience.
What materials are used in Universal Jewelry pieces?
We use high-quality materials including 14k and 18k gold plating, 925 sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition and include all original packaging.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch or a dry jewelry box when not in use.
Do you offer a warranty on your products?
Yes, every purchase is covered by a 12-month manufacturer warranty that protects against defects in materials and craftsmanship.
Can I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to monitor your package's progress.